You should use a bracket ({) when defining your container 'rectangle' = OUTAGE NOTIFICATION ACTION PLAN OUTAGE NOTIFICATION ACTION PLAN !! INCOMING OUTAGE NOTIFICATION !! (Slack workflow triggered) All available Team A immediately answer "availability" Slack workflow YES NO Responses received within 15 minutes? NO Entire Team A already attending Live Outages? YES Team A picks up Team B picks up Available team members swarms on Outage/Incident Team members step away as parallelisation no longer useful